DISCLAIMERS AND POLICIES

Custom Order Disclaimers and Cancellation Policy

By placing a custom order in store, on the phone, or online, you agree to our Custom Order Disclaimers and Cancellation Policy.

Cancellation Policy:

All Sales are FINAL. Please be sure that you definitely want to place your order before you pay for it.

All orders will be paid in FULL or NOT considered booked. Once your invoice is sent, you have 48 hours to pay, if not paid in that time, your order is cancelled. If you need to cancel or change the date of your order the following applies:

Order Due Date is more than 2 FULL weeks away- 15 days : We will offer a full 100% store credit in the form of a gift card

Between 14 and 7 days before Due Date : 50% store credit

Less than 7 days before Due Date: NO REFUND

Reschedules: You are able to reschedule your order if notice is given at minimum 3-5 Business days before your due date for another date that is not already booked. (Depends on what you ordered and determined by Manager)

*Custom Cookies ALWAYS require min 5 Business days for in store orders, 7 Business days for shipped orders*

Order Date Changes

If you would like to pick up your order BEFORE your due date (noted on your invoice receipt) order is subject to a min $30 change fee or 15% of your order cost, whichever is larger. That is if we are able to accommodate the change with our current order load that week.

We understand that events change and we always strive to put our customers first, but as a small business things need to be scheduled ahead of time, ingredients ordered, toppers or decorations started, etc. ultimately causing us a loss of wasted supply, employee time (money), and opportunity of not taking another order that doesn't cancel.

Incase of a weather emergency, decided by the store closing, we will coordinate a reschedule pickup or a store credit, this is determined by CupKate’s.

Custom Order Disclaimers:

All designs that are asked to be replicated by the customer are unique to our cake artists, every artist has their own flare, meaning that what you order will not look exactly like the photo you send in. We will try our best to replicate the design you ask for and strive to make it look even better :) We cannot guarantee your order will "look exactly like the photo" you send us. We can’t be unique by copying everyone else!

We package our cake orders at the front so you can see your cake before you take it home to request any changes/ possible mistakes. Once you take the cake out of our store, we are not liable for things not addressed in store. We are not responsible for your cake once it leaves the door of CupKate's. Cakes are not to be left in a hot car or outside. We recommend refrigeration of your cake until 1-2 hours before cutting. 2-3 tier cakes are recommended to be refrigerated for longer for the best look. Cakes and cupcakes taste best at room temperature.

There are no refunds if you simply "do not like" your cake. We will happily take credit for mistakes we make and we want you to leave happy and excited, if you are not we will work with you to see what we can fix for you! If we have done all that you asked and paid for, and are given a quality product, we can make changes at the customers cost and price will be based on the discretion of CupKate's LLC.

All orders will be boxed and are best placed on a flat surface in your vehicle, on the floor in the front or back seat. Do not leave your cake in the hot car or the summer heat for more than 15 minutes!! It WILL melt.

Character cakes will be done to the best of our ability and we only take limited orders of such kinds of cakes because of the attention to detail. Some options here may be to add your own figures or we can supply character figures for your cake!

Logo cakes and cookies will be done to the best of our ability, they are hand written and designs may not be exact.

Colors that you ask for will be made to the best of our ability, shades may vary as food coloring is hand mixed.

Fresh/Faux flowers are welcomed by providing your own and dropping them off to us one day before your pickup date (24 full hours). If you would like us to put on the Faux or Fresh florals, orders are subject to a min $10 Flower arrangement fee.

Rush Fees We aim to be able to accommodate all orders we get, but sometimes things are not possible even if we wanted to! Orders placed "last minute" less than 5 business days are subject to a Rush Fee. The Rush fee is determined by CupKate's LLC and depends on time, notice, how busy we are, and what the item/items are.

Some weeks we are booked, but we may be open to squeezing you in with an "overbook fee" this means we have to pay employees overtime, if we/they are able, to work on the order.

Shipping Disclaimers:

We strive to package your order in optimal condition for shipping with lots of padding and packaging but at the end of the day it is food. We are not responsible for what happens during shipping, ie. melting or breaking from being thrown around in trucks.

We do not expect your order to be anything but perfect, in the event it is not, please reach out to see what we are able to help with!